Our Customer Journey
Showroom Visit
There are two things you are guaranteed to receive when you visit our showroom; a warm reception and honest, reliable knowledge from people who know what they’re talking about. We don’t over complicate our advice, we keep things simple and share as much as we know.
Our team of experienced log burning stove and fireplace experts will arm you with the knowledge, you need to make an informed decision to ensure you get the perfect fire for your home.
Free Home Survey
One of our HETAS qualified surveyors will visit your home to discuss how we can install the fire of your dreams. We offer this completely free of charge; if you can make an effort to see us, then we can undoubtedly repay the gesture with our time.
During the survey, we asses the technical suitability and address any potential complications.
After the survey, we will provide a full written quotation. We most definitely don’t provide open-ended estimates where you find yourself paying over the odds after the fact.
Installation
We are proud to say that we install all of our work. No sub-contractors, no matter how busy are. By doing so, we ensure you have the most suitably qualified and experienced team of installers working in your home.
We will project manage your installation and undertake all building work, gas, electrical, plumbing and plastering. So you can relax and try not to get too excited about the final result.
P.S. Nick Knowles isn’t part of our installation team! The photo was taken during an installation we carried out for DIY SOS.
Aftercare
At Ignite Stoves & Fires we pride ourselves on the customer service we deliver from first contact to installation, however we understand the further requirements that our customers might have after the installation. This is why we also pride ourselves on our aftercare service, advising on how to look after your stove, pointing you in the right direction to get good quality fuel and advising on any other services that may be required.
Book A Free Survey
If you would like to book a free survey and begin your journey with us, then please complete the form below.
The survey is free and allows us to give you an idea of the process we would need to take in order to install a stove on your property, as well as allow us to provide you with an accurate idea of costs (which will differ depending on the stove you choose to have with us).